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The Zambia Information and Communications Technology Authority (ZICTA) has directed mobile phone service providers to suspend all promotions being offered to consumers on the respective networks with immediate effect.
In a statement made available to QFM News, ZICTA says this is due to the poor quality of service being offered by the mobile service providers.
It says no promotions will be approved until such a time that the regulator is satisfied with the quality of service being provided by these companies.
ZICTA has since appealed to customers who will be affected by the suspension of these promotions to bear with the regulator as this is being done for their own benefit and to protect their rights as consumers of these services.
It says this has been necessitated by the perpetual deteriorating levels of quality of service being offered by mobile phone operators.
It points out that this can be confirmed by the technical reports conducted for quarters one to three of this year which measured among others, five sets of parameters, namely Call Set Up Time, Call Drop Rate, Call Set Up Success Rate, SMS Sending Time and successful SMS ratio.
ZICTA says it has noted that there is a close relationship between the poor quality of service and the ongoing network congestion amongst the three mobile network operators, adding that this is in turn closely linked to the bonus minutes that are being offered under various market promotions.
QFM
More problems for the poor sufferer. Why is ZICTA punishing us instead of the provider? I m sure one of the network providers has milked them after they started losing business to ZAMTEL.
Lliko bad iyi yeve
nonono bad move
imwe! we can’t live without promos!!!!!!!!!……….ZICTA you are the ones with the problem,why did u deny the VODACOM to come and operate from Zambia????,the have a strongest network ever in Africa so please rethink about them coming to Zambia,thank you!
Bravo ZICTA…..
Bravo ZICTA…..
Bazayamba kuba in the name of no promos
wat surprises me,U leaders ar against all things dat benefit pipo,is there any other promotions pantu even in Nigeria there ar promotions Y cnt they cease promotions,so u cnt jst work on things unless u make pipo suffer,dats in Zambia U ar failures u do things any how without realising or feeling 4the under previledged,jst bcoz U cn afford foolish deecisions
wat surprises me,U leaders ar against all things dat benefit pipo,is there any other promotions pantu even in Nigeria there ar promotions Y cnt they cease promotions,so u cnt jst work on things unless u make pipo suffer,dats in Zambia U ar failures u do things any how without realising or feeling 4the under previledged,jst bcoz U cn afford foolish deecisions
uc thus yo government of the pipo for the pipo..
what about mahala ? we hear its not a promation? i
So no browsing for ever?
wats up ba minister off com?
Alah twachula
Tell them just to improve
The ll now gaining lose bcoz pipo were targeting to earn the promotions bonuses
Targeting watch dog.
Is that a solution?What the have done is like trying to how durable a car is just driving from Long Arces to town,and not from Chilanga to town.
Pachifentelo
Ninshi?just tell them to improve.
u hav done well.
Good
yangu tata mayo Twachula