Liquid Telecom sets up Hai, another Internet provider, in Zambia



It’s not just a partnership with MTN that has kept Liquid Telecom, the infrastructure concern busy. Recently, the telecoms company announced the launch of Hai, a new Internet Service Provider and retail internet brand.

Hai opened its doors in Zambia first, and there are plans to establish a presence in Rwanda and Kenya shortly. Hai offers the same suite of retail internet services (Fibre, Broadband and VSAT) for residential and small businesses that are offered by ZOL Zimbabwe, another retail internet brand that is part of the Liquid Telecom group.


Liquid telecom has been making huge plans for the Zambian market this past year. In February, the company announced plans to introduce Fibroniks, the name for the Liquid Fibre to the Home product, to the Zambian market.

20,000 homes have been targeted with this Fibre rollout, with CEC Liquid Telecom(the Zambian mash up of Liquid and the Zambian Power company CEC)highlighting how $15 million has been set aside for this drive. To distribute Fibroniks, Liquid Telcom was working with other internet providers contracted as authorised Liquid Telecom resellers.


This retail internet arrangement was later followed up by Liquid’s acquisition of Realtime, another Zambian ISP that focuses on Private Network Licence holders, which effectively played out as a deal to provide enterprise internet solutions. Part of the reason behind the deal with Realtime and not other ISPs, we assumed, was the fact that CEC owns 50% of Realtime.

The launch of Hai now means that Liquid has its own retail internet distribution channel in Zambia which dovetails with its intensive cross continent expansion drive for both wholesale and retail internet services.

At the same time, the fact that Liquid has created a name for itself in enterprise internet services makes it easier to roll out its enterprise solutions like  VoIP and Crashplan for Africa ,which Hai has already started introducing to the Zambia market.


Hai offer a number of ISP services including:

  • Fibroniks, Liquid Telecom’s FTTH Service that provides 100Mbps download speed with uncapped packages, the fastest broadband service ever available in Africa. In remote regions where fibre is not yet available, a LTE fixed wireless connection or even a satellite connection (e.g. VSAT) can be deployed.
  • Crashplan for Africa, a business continuity and data protection service that continuously and seamlessly backs up customer data enabling quick and easy restoration in case of loss or theft.
  • A WiFi hotspot service for public places (markets, universities, airports etc.) as well as for companies to install within their premises for their customers to enjoy
  • A video-on-demand service that brings Hollywood movies, top-rated TV series, kids programmes and more to homes in Africa.
  • An interactive education service, following the national curriculum in local language, which will provide children in Africa with the same chance to learn and excel.