MTN ‘disconnects’ partial subscribers


Hundreds of MTN subscribers whose particulars were incomplete have had their simcards disconnected from the network, company general manager for corporate services Mwenzi Mulenga has confirmed.

She said those who have been disconnected should visit MTN Zambia service centres and have their simcards reconnected within 24 hours.
Some subscribers have complained that they have been cut off from the network despite having successfully registered their sim cards during the registration exercise.
The subscribers complained that they were losing business as some depended on mobile phones to operate especially some services such as mobile money.
But MTN Zambia encouraged its customers and the general public to verify their SIM registration records by dialing *101# or call at any of their service centres or designated and authorized point.
Ms Mulenga advised customers and the general public not to sell or buy pre-registered SIM cards as it was an offence.
“Our customers must note that selling or buying pre-registered SIM cards is an offence under the laws of Zambia and should not be supported by any law-abiding citizen.
‘‘In the event that you are offered pre-registered SIM cards, please partner with us by reporting such individuals to MTN Zambia or the nearest police station as this is a violation of the law,” she said.
Ms Mulenga said subscribers who have been disconnected should visit an MTN service centre or agent to provide missing or correct information, so that they could have their old numbers activated within 24hours.
Ms Mulenga explained that MTN Zambia had over the past few weeks enhanced its SIM registration and awareness efforts to comply with the law.
“Pursuant to S.I. No. 65 of 2011, it is mandatory for all subscribers to register their SIM cards in the manner prescribed by law.
‘‘SIM registration is an integral part of our business and as a good corporate citizen MTN Zambia prides itself in being compliant with relevant laws and regulations of which SIM registration is a part of,” she said. She said SIM registration details that were incomplete or incorrect would render the registration invalid.
Ms Mulenga said it was therefore everyone’s duty to ensure that their details were correctly captured to avoid being disconnected.