The Road Transport and Safety Agency (RTSA) has regretted the move by some unscrupulous people purporting to be RTSA staff members in a scheme to defraud unsuspecting motorists seeking services from the agency.
The agency has appealed to members of the public to seek agency services from designated staff members found behind RTSA office counters with proper identification name cards bearing the agency logo, name and position of the staff member.
The agency alleged that the individuals known as ‘‘chimutengos’’ or ‘‘so-called agents’’ assumed the role of agency staff and unscrupulously obtained money from members of the public in exchange for accessing agency services quickly when infact not.
‘‘All what they are doing is on one end cheating customers and on the other corrupting agency staff and hence making road transport service appear to be expensive,” a RTSA official told the Daily Nation.
The agency further informed the public that all agency fees and fines were visibly posted at all stations, saying the public should not hesitate to contact the RTSA public relations unit for clarification.